Business IT Support Services
From ILM (Highland)
About Us
·
ILM Highland is an independent social enterprise
with charitable status. It makes a
positive and meaningful contribution to the Highland economy.
·
Services it delivers include an electrical waste
service for domestic customers and businesses, providing a Care and Repair and
Handyperson service for older people and those with a disability, and an
insulation service. Recently we have
begun a programme of refurbishing IT equipment and carrying out a PC repair
service.
·
We have now launched an IT Support Service for
businesses, tailored to meet the needs of small business.
What we offer
Reactive Maintenance
Programme
·
Only Pay for the service you use
·
Local highly experienced support staff
·
Remote support available
Proactive Maintenance
Programme
·
Preventative servicing of PC’s and servers
·
Minimise Breakdowns and excessive depreciation
·
Site visits at a frequency to suit your needs
·
Ensures your systems are up to date
·
Protect Data and business critical services
Reactive Maintenance
Programme
What do you do when things go wrong?
Who would you call?
ILM (Highland) has developed a Reactive Maintenance
Programme for those customers who do not wish to pay a monthly retainer fee for
IT services.
This is a cost effective way to seek help with the majority
of IT related issues.
We offer services such as: General System Support,
Virus/Malware Removal, Network Setup, Broadband Support, Printer/Scanner
support, Hardware Faults and Software Faults.
We also offer data recovery and secure data erasure
services.
Proactive Maintenance
Programme
Increased peace of mind
Protect your data and network
ILM (Highland) has developed a Proactive Maintenance
Programme for those customers who require a more robust IT service.
Ideal for business critical services and data security.
We will arrange site visits to ensure your systems are up to
date and are functioning correctly. The
regularity of these visits is decided by you.
This allows you the ability to control the cost of the support service
whilst ensuring you know that your network is regularly maintained and
inspected.
How to Contact us
New Customers
·
Call us on 01349 884 774
Existing Customers
·
Call us on 01349 884 774
·
Log on to our web portal located at http://www.ilmhighland.co.uk/helpdesk
using the logon that we provide you with to create a new helpdesk request or
manage any existing ones.
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